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Express Shipping is now available in Metro Manila. Terms & Conditions apply

HOLIDAY ADVISORY: Order by Dec 16 - Metro Manila, and Dec 10 - Luzon, Visayas & Mindanao to get deliveries by Christmas

HOLIDAY ADVISORY: Delivery times may be longer this peak season due to surge in orders.

Free Shipping when you spend over Php5,000.

Frequently asked questions

Frequently asked questions

How can we help you ?

WHAT ARE THE DELIVERY OPTIONS AND TIMES?

We offer a flat rate of PHP 150 shipping charge per order for Metro Manila and PHP 200 for Provincial areas. For orders amounting to at least P5,000, Free Shipping is provided.

For Metro Manila orders, we deliver in 3-5 business days. For Provincial orders, please give us up to 10 business days to deliver your order.

We highly encourage you to immediately proceed in checking the general condition of your package upon receipt. You will be responsible for the package and its contents once it has been delivered to you.

We offer Express Shipping or next-day delivery, provided that the following terms and conditions are covered:

  • Delivery address is within Metro Manila.
  • The customer is signed in and has an existing account in lacoste.com.ph
  • The customer should select Express Shipping on the Checkout Page. For orders placed before 12:00 NN, the order will be delivered the next day. For orders, placed at 12:30 PM onwards, the order will be delivered in 2 business days.
  • Express Shipping is available for prepaid transactions only (credit card, installments, GCash, GrabPay, Maya, Paypal).
  • Express Shipping Fee is at P389 for the first 3 kg and, an additional P65 for every additional kg.
  • Express Shipping is applicable for shipments up to 20 kg only.

In case of a problem related to shipment (i.e. opened package, empty package, damaged packaging, missing item), you must contact our Customer Service [email protected] to report the incident related to your package. Please be advised that in the event that an order would have a missing item, Lacoste cannot be held responsible and we cannot guarantee a refund.

HOW DO I CONTACT THE LACOSTE PH ONLINE SHOP?

For questions relating to the Lacoste PH online shop and orders placed through it, our Customer Service is here to assist you Mondays to Sundays from 0900 to 1900. You can contact us: 

EXCEPTIONAL CLOSING DAYS

Our Customer Service team is available to assist you from Mondays to Sundays, 0900 to 1900. Services will be closed during holidays.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

You have the right to return purchased products for the following reasons only:

  • Item Does Not Fit – the product you ordered does not fit you 
  • Wrong/Damaged item – the product you received was not the one you ordered or the product you ordered was damaged when you received it

Please take note that the following items are not valid for returns:

  • Items were purchased on sale (unless damaged or defective)
  • Items were not originally purchased from Lacoste.com.ph
  • Items have been customized. 
  • Items have been altered, worn, washed, or used 
  • Items were improperly handled by the customer 
  • Lingerie, Hosiery, Swimwear, Undergarments, Socks and Fragrances
  • Change of mind

This right lasts until thirty (30) days from the day on which you (or a person indicated by you) acquired physical possession of the products from your last delivered package. 

HOW CAN I SUBSCRIBE TO THE NEWSLETTER?

If you wish to receive the Lacoste PH newsletter, fill in your email address in the "Join the Lacoste Club" section at the bottom of the homepage.

WHAT ARE THE TECHNICAL SETTINGS REQUIRED TO USE THE LACOSTE PH ONLINE SHOP?

Browser software settings: to ensure the correct display and optimum operation of the Lacoste PH online shop, you must have an updated internet browser for optimum display and you will need to activate java and javascript. To enable you to place products in your basket you will also need to activate the “allow cookies” function. 

WILL MY SIZE BE AVAILABLE AGAIN SOON LACOSTE.COM.PH?

The products presented on lacoste.com.ph correspond to our items available in stock. If you cannot select your size or add the product to your shopping cart, it means that the product is no longer available. In this case, we invite you to go to the store or visit the site later and check if it has been restocked.

PROTECTION AND ANIMAL WELFARE

Lacoste is concerned with the welfare of animals, endangered species and biodiversity. For this reason, it has banned all practices that cause suffering to the animals (force-feeding, plumage of live animals, mulesing) and committed not to use real fur nor angora for its collections. 

The brand also invests in the protection of biological diversity since 2009 in a project for the protection of crocodile species.

WHERE ARE THE PRODUCTS MADE?

All Lacoste clothes are designed in France and then manufactured in factories which, wherever their location in the world, have been selected for their ability to meet the high quality, social and environmental requirements set out in Lacoste's Code of Conduct. Lacoste products are manufactured as close as possible to the areas in which they will be sold, but also from the most competent suppliers on specific products (silk in China, synthetics / technical fabrics in Asia, etc.).

HOW TO ORDER THE RIGHT SIZE?

Please check the size guide available on each product page.

CARE ADVICE

Lacoste recommends that you follow for each item the specific care instructions listed on the product's label. With regards to polos, it is recommended to use cold water the first time you wash them and to turn them inside out to preserve the quality of the cotton. Then, it is advisable to wash them in cold or warm water (30 degrees) with a soft laundry detergent preferably non-toxic and biodegradable. 

Dryers and radiators are not recommended. It's best to allow your polo shirt to drip dry. These practices also save energy and improve the environmental footprint of your product.

HOW CAN I BE SURE NOT TO BUY A COUNTERFEIT PRODUCT?

Lacoste does not provide product authentications for purchase not made in one of our official boutiques or on our lacoste.com.ph store. 

In order to guarantee 100% authenticity and quality of a Lacoste product and receive top customer service, we highly recommend that you purchase from one of our official stores and on the lacoste.com.ph online store.

WHERE DO YOUR CLOTHING COMPONENTS COME FROM?

Lacoste strives to produce its clothing as close as possible to the areas in which it will be sold, but also with the most competent suppliers for specific products. 

Fibers, especially cotton used in Lacoste polo shirts, are carefully selected among the world's finest fibers in the four areas recognised for their great expertise: Peru, the United States, Egypt and Greece. Each supplier must meet high standards that go beyond quality standards and are also respectful of human rights and the principles of sustainable development. Lacoste is very concerned with the welfare of animals, endangered species and biodiversity. Find out more here.

WHERE CAN I BUY LACOSTE PRODUCTS?

Genuine Lacoste products can be purchased: 

OUR LOYALTY PROGRAM : “LE CLUB LACOSTE"

Le Club Lacoste gives you access to exclusive advantages and gifts by collecting points. The rule is simple: Php 1 = 1 point. The points should reflect two weeks from the purchase date.

Your points will be based on your accumulated purchases in the past 12 months. Please note that the points cannot be used as payment for Lacoste purchases. By accumulating points, you can access the different statuses of the programme and their respective advantages. With each new status, new advantages are added to the previous ones. To discover all the advantages of the Club, it's HERE!

Valid for 12 months from your latest level qualification date, each upgrade resets the validity period, in our official boutiques and at lacoste.com.ph. If after 12 months from the date you reach your current level, you do not purchase enough to maintain your level, your status will be downgraded to the applicable level.

HOW TO JOIN LE CLUB LACOSTE?

You should: 

  • be at least eighteen (18) years old 
  • be a legitimate Philippine resident
  • have a valid Philippine government-issued ID, and 
  • have an active mobile number and email address

You may join the Le Club Lacoste and enjoy your first privileges through the following options:

  1. Official Lacoste Boutiques
  2. Online at lacoste.com.ph 

You must have only one (1) mobile number and one (1) email address registered for the program and one Le Club membership account linked to that mobile number and email address.

Please note that corporate accounts, and current Store Specialists, Inc. (SSI Group) employees are not qualified to join the program. 

HOW CAN I ACCUMULATE POINTS?

- Your offline purchases will be tagged at participating Lacoste stores upon presentation of your registered mobile number and email address at the Cashier and will be accumulated.
Please ensure that the mobile number and email address presented is the same as the registered number and email address in the program. 
- For online purchases on lacoste.com.ph, please make sure that you are logged in to your account in order to earn points from your online purchases. 
- Only purchases paid via cash on delivery, credit card, installments via partner banks or e-wallets, shall be qualified in the accumulation. Please note that crediting of points for COD orders shall only proceed upon complete remittance of your payment.
- Accumulated purchases shall be reversed for voided transactions, returned merchandise or refunded purchases, subject to the return policy of Lacoste PH. 
- Accumulated purchases from exchanged items will honor the final amount exchanged, subject to the exchange policy of Lacoste PH.
- You must ensure that the details of your account are valid and updated for the accurate accumulation of your purchases. A valid ID will be asked when redeeming gifts so kindly ensure that it bears the same name as your Le Club Lacoste account.

WHAT ARE THE PROGRAM REWARDS/GIFTS?

- Level 1: Access to Private Sales and Exclusive Content 

- Level 2: Level 1 Benefits, Loyalty Reward, Exclusive 

- Level 3: Level 1 Benefits, Loyalty Reward, Birthday Gift, Invites to Private Events 

- Level 4: Level 1 Benefits, Loyalty Reward, Birthday Gift, Invites to Private Events, Access to La Loge (a very private event) 

- Whenever your status upgrades, you keep the benefits of the previous level, except for the loyalty rewards and birthday gifts, which are specific to certain levels. 

- Should you skip a level or two in one transaction, you will be eligible only for the rewards of the level you qualified for, not the rewards of the level(s) you skipped.

HOW LONG DO I HAVE TO REDEEM MY GIFT?

- You are entitled to one loyalty reward for every attained level within 12 months and one annual birthday gift upon reaching either level 3 or 4, where birthday gifts are applicable. 

- Your loyalty gift can be redeemed at any time until the expiry of your latest membership level.
- Your birthday gift can be redeemed after receiving the SMS notification until the expiry of your latest membership level.

HOW CAN I REDEEM MY LOYALTY GIFTS?

Private Sales, Private Events

- You will be notified via email and/or SMS regarding these exclusive events. 

Loyalty Reward & Birthday Gift 

- You will be notified via SMS upon eligibility to receive the loyalty rewards and annual birthday gift 

- You must present a valid ID with the actual SMS upon claiming your gift at the store.

- You must sign an acknowledgement form and the Cashier will delete the SMS as proof of loyalty reward and birthday gift redemption. 

- If you wish to have a representative claim your gift, they must present the following: (1) actual SMS, (2) authorization letter, (3) a copy of your (member’s) valid government-issued ID, and (4) authorized representative’s valid government-issued ID.

HOW LONG IS MY STATUS VALID?

Your status is valid for 12 months from your latest level qualification date; each upgrade resets the validity period.

If after 12 months from the date you reach your current level, you did not purchase enough to maintain your level, your status will be downgraded to the applicable level.

HOW LONG ARE THE POINTS VALID FOR?

Your points are valid for one year from the latest purchase date. 

HOW TO RECEIVE LE CLUB LACOSTE'S COMMUNICATION AND OFFERS?

To receive our communications, you can either sign-up via our newsletter subscription or be a Le Club member.  Already a Le Club member? Go to your My Account page to activate the newsletter subscription.

WHAT SHOULD I DO IF I DO NOT WANT TO RECEIVE THE NEWSLETTER?

If you no longer wish to receive our communications, please use the unsubscribe link at the bottom of the email you received. After that, you will no longer receive our newsletters or loyalty programme communications. 

Note that your account will remain active and you will still receive information related to your current or past orders.

WHY SHOULD I CREATE AN ACCOUNT?

With a registered account, you will have access to your purchase history, enabling you to request a return easily. Your delivery information is saved making it a quicker checkout for future purchases. You will also enjoy the benefits of our "LE CLUB LACOSTE" Program.

HOW TO CHANGE MY CUSTOMER ACCOUNT EMAIL ADDRESS?

It is not possible to change your email address from your customer account. We invite you to request it via our customer service through email at [email protected] or call us at +632 8830 5000.

HOW TO DELETE MY ACCOUNT?

In accordance with the regulations applicable to personal data, you have the right to access, rectify, oppose, limit the processing, erasure and portability of your data, which you can exercise by contacting our customer service.

HOW DO YOU USE MY PERSONAL DETAILS?

Respect for your privacy is of the utmost importance. As a lacoste.com.ph customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:

  • Placing an order 
  • Subscribing to the newsletter 
  • Creating an account 

For more details regarding our privacy policy you may refer to it here.

HOW CAN I RESET MY PASSWORD?

Click here and insert your email address: we will send you a link to reset your password

HOW MUCH DOES IT COST TO RETURN A PRODUCT?

All returns are free of charge for a one-time request upon coordinating through the Customer Service or through your Lacoste online account.

WHAT ARE THE RETURN AND EXCHANGE CONDITIONS?

Requests shall be automatically declined under these circumstances: 

  • Items were not originally purchased from lacoste.com.ph 
  • Items have been customized
  • Items have been altered, worn, washed, or used 
  • Items were improperly handled by the customer 
  • Change of mind 

Unless damaged or defective, the following items are not subject to return or exchange:

  • Lingerie, hosiery, swimwear, undergarments, socks and fragrances

You have the right to return or exchange products for the following reasons only: 

  • Item Does Not Fit – the product you ordered does not fit you 
  • Wrong/Damaged item – the product you received was not the one you ordered or the product you ordered was damaged when you received it

All requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process. All items must be returned new, in good condition (eg. shoe sole clean and intact), and in the item's original packaging (eg. plastic, boxes), accessories (eg. cases, user manual) with complete tags and labels, with the original receipt, and with the Packing Slip.

In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount of the returned item minus the promotion amount applied. In case of exchange, you may exchange an item in the same value as what was paid for on the returned item minus the promotion amount applied.You will then lose the promotion amount of the returned item.

HOW CAN I RETURN A PURCHASED PRODUCT?

  1. Get in touch with us via chat box on lacoste.com.ph, via email at [email protected], or log in to your account to open the order and submit a request via Request for a Return button.
  2. Provide us photos of the item and the receipt along with the submission of request.
  3. Enclose the item in its original packaging with complete tags, accessories, label, and packing slip.
  4. Return the package via:
    - Pick-up: our shipping partner will pick up the return package free of charge
    - Drop-off: drop the item in our logistic partner’s drop off location
  5. Customer to receive an email regarding the disposition of the return.

We will shoulder the effort and costs of returning your product back to us for the first return request only. Please note that for items returned due to fit, the shipping fee will not be refunded along with the item value.

You may also return the item at select Lacoste physical stores near you. We offer free returns within 30 days after receipt of your last delivered package and we can only accept one return request per order.

For the return policy and conditions, please click here.

All returned products not complying with our return policy will be returned to you without refund. You will also have to pay for the shipping cost of returning said items back to you.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

We offer free returns within 30 days after receipt of your last delivered package and we only can accept one return per order. 

IS IT POSSIBLE TO EXCHANGE A PRODUCT?

Please note that we can only allow exchange in-store (no refunds). We encourage you to initially coordinate a request with our customer service team to help with any exchange requests for damaged or defective items ordered through lacoste.com.ph. Please contact us via chat box on lacoste.com.ph, via email at [email protected], or log in to your account to open the order and submit a request via Request for a Return button.

Items may be exchanged in select Lacoste stores provided it is returned within 30 days from the date the last package is received. 

Once your request for exchange is approved by our customer service, please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange. We will replace the item with exactly the same item in good condition. 

If the item is no longer available, our customer service team will coordinate with you for a suitable replacement.

For the exchange policy and conditions, please click here.

WHAT SHOULD I DO IF I PURCHASED DAMAGED OR FAULTY PRODUCT?

If a product that was purchased online from lacoste.com.ph is damaged when you received it, the product may be exchanged or refunded during the legal guarantee period. Please contact us via chat box on lacoste.com.ph, via email at [email protected], or log in to your account to open the order and submit a request via.

For products purchased in-store that are damaged, you may proceed to the physical store location nearest you to request an exchange. All requests for exchange are subject to review and approval. 

HOW LONG WILL IT TAKE TO BE CREDITED AFTER RETURNING A PRODUCT?

Normally parcels are returned to us within 10-15 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take. 

Please note that refunds are applicable to items returned online and are done via Online Credit Voucher (OCV).

HOW WILL I BE CREDITED AFTER THE PRODUCT IS RETURNED?

Please note that refunds are done via Online Credit Voucher (OCV). This shall be provided by our Customer Service team through email once the item has been physically reviewed and accepted for return.

Online Credit Voucher 

- Lacoste Online Credit Vouchers may only be redeemed online via lacoste.com.ph and will not be accepted in any of our brand’s offline stores. 

- Online Credit Vouchers may be used in conjunction with other promo vouchers, depending on the brand promo mechanics.

- Online Credit Vouchers are valid for 1 (one) year from the date of issuance.

- Online Credit Vouchers are valid for one-time use. Any remaining balance will be forfeited. For concerns regarding your returns, you may get in touch with [email protected]. Our center operates daily from 0900 to 1900.

Delivery charges are not reimbursable unless the product was faulty or damaged.

IS IT POSSIBLE TO RETURN A PRODUCT THAT HAS NOT BEEN ORDERED FROM THE LACOSTE PH ONLINE SHOP?

We only accept products that have been purchased from lacoste.com.ph.

For purchases made from our official boutiques, we invite you to return them to the shop where it has been purchased. 

WHAT ARE THE DELIVERY OPTIONS AND TIMES?

For Metro Manila orders, we deliver in 3-5 business days. For Provincial orders, please give us up to 10 business days to deliver your order.

We offer Express Shipping or next-day delivery, provided that the following terms and conditions are covered:

  • Delivery address is within Metro Manila.
  • The customer is signed in and has an existing account in lacoste.com.ph
  • The customer should select Express Shipping on the Checkout Page. For orders placed before 12:00 NN, the order will be delivered the next day. For orders, placed at 12:30 PM onwards, the order will be delivered in 2 business days.

HOW MUCH DOES THE DELIVERY COST?

We offer a flat rate of PHP 150 shipping charge (for the first 3 kg) per order for Metro Manila and PHP 200 (for the first 3 kg) for Provincial areas. There will be an additional charge of PHP65 per kg in excess of the first 3 kg and PHP75 in excess of the first 9 kg. 

For orders amounting to at least P5,000, Free Shipping is provided.

Note that this is subject to change depending on circumstances. Rest assured, for any changes in promo and delivery rates this will be communicated to you on the website.

CAN MY ORDER BE DELIVERED TO AN ADDRESS OF MY CHOICE ?

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. 

Please note that the delivery address can no longer be amended after an order has been placed.

CAN I USE MY GIFT CARD ON THE WEBSITE?

It is not possible to use a gift card on the website. 

If you have been issued with a gift card, it can only be used at one of our boutiques

I HAVE NOT RECEIVED THE RIGHT PRODUCT, WHAT CAN I DO?

We strive to offer you orders that are always well prepared, and carry out several checks during the preparation of these orders. We apologize for any errors that may have occurred. 

In such cases, you are given 30 days to return your order. Please note that we are not able to make an exchange online. Should you like to proceed with an exchange, please visit one of our eligible stores after coordinating with our customer service team.

We will proceed to refund the product as soon as we receive your package. To find out more about the return procedure, please see the "Returns and Refunds" section.

WHERE IS MY ORDER DISPATCHED FROM?

Orders placed on lacoste.com.ph are shipped from our warehouse based in Metro Manila.

WHERE DO YOU DELIVER?

We deliver nationwide based on the deliverable addresses provided in our address fields in the checkout page. 

HOW CAN I TRACK MY ORDER?

If you have placed an order whilst logged into your account, you will find all the details of your order in “Orders and returns” in your account’s dashboard or notifications which shall be sent to your registered email address. 

The possible different statuses of your order include:

  1. ORDER PROCESSING: your order has been received and is currently being processed in our warehouse
  2. ORDER PICKING: your items are being picked for packing
  3. ORDER SHIPPED/IN TRANSIT: your order has been processed and dispatched to the carrier. 
  4. ORDER DELIVERED: your order has been received and successfully delivered

THE PRODUCTS I ADDED TO MY BASKET HAVE DISAPPEARED. WHAT HAPPENED?

Items added to the shopping bag remain available on our website until your order is paid. Items may disappear from your bag, should the items no longer appear after refreshing the page this means it is no longer available as other customers may have bought the same items prior to your purchase.

HOW TO USE A VOUCHER?

Once in your shopping bag, under the checkout page, you will find the "Add a promo code or coupon" entry field.

Type in the code you have been given and validate by clicking on "APPLY".

The corresponding discount will be deducted from the total order. A code can only be validated once and therefore we recommend that you only insert it when you wish to proceed with the payment of your order.

 

In the event of a return, you will be refunded the actual amount paid via Online Credit Voucher.

HOW DO I USE A PROMO CODE?

On the checkout page, you should enter your promo code in the "Add a promo code or coupon" box section and then click “APPLY”.

The promo code and the corresponding discount will appear in your bag.  

Please note that the value of the promo code is divided up proportionately to the item price(s) in your whole bag or to select items depending on the promo mechanics. In case of return, you will be refunded for the amount paid on the returned item. Note that this is less the promotion amount applied to the item or order basket. You will therefore lose the amount of the promotion applied to the returned item.

WHERE CAN I FIND THE INVOICE FOR MY ORDER?

Your official receipt shall be attached to your delivery package. You may also download a copy of your order details by clicking the “Download Order Details” under Order and Returns in your account’s dashboard.

WHAT SHOULD I DO IF I CAN'T USE MY PROMO CODE?

First, please ensure to use your code within the validity period and that the conditions of use are fulfilled.

For example : 
- the order amount must exceed either a certain value
- it can only be used once and is not extendable

If after checking, your promotional code still does not work, you can contact our customer service who will be happy to help you. 

WHAT HAPPENS IF I AM NOT THERE WHEN THE PARCEL IS DELIVERED?

If you (or your authorized representative) are not present at the time of delivery, we are afraid we cannot leave your order and hence, delivery will not be completed. Our courier partner will try to contact you again for another delivery attempt prior to canceling the delivery. 

IS THERE A MINIMUM ORDER VALUE?

There is no minimum order value on orders placed at lacoste.com.ph. 

WHAT SHOULD I DO IF I HAVE NOT RECEIVED THE “ORDER RECEIVED” EMAIL?

We send out email notification to your registered email account. Should you not receive this, please check your spam folder and make sure that our email address is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this does not work, please contact our customer service.

HOW CAN I PAY FOR MY ORDER?

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

ONLINE

  • Credit Card/Debit Card via PayPal
  • Credit Card/Debit Card, Gcash, or Grabpay via Paynamics
  • BPI Online Banking via Paynamics
  • Installment via BPI, BDO, Metrobank, and HSBC (minimum purchase of Php 7,000)
    • BPI Real 0% Installment with Buy Now Pay 3 Months Later options are available. For more information, please visit the BPI website. 
    • For BDO installments, Buy Now Pay 3 Months Later options are available during BDO payment holidays. For more information, please visit the BDO website.
    • Metrobank Buy Now Pay 3 Months Later options are available. For more information, please visit the Metrobank website.

Lacoste Philippines (Store Specialists, Inc.) reserves the right to ask for additional reference from customers (e.g., photo of valid ID), for verification purposes on purchases made via credit card.

UPON DELIVERY

  • Cash on Delivery (COD is available for orders Php 5,999.99 and below)

WHAT IS PAYPAL?

For information regarding PayPal payments and accounts, visit the paypal website https://www.paypal.com/.

WHAT IS PAYNAMICS?

Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online.

CAN I PLACE AN ORDER BY POST, BY E-MAIL OR BY TELEPHONE?

We only process orders placed at lacoste.com.ph.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN CONFIRMED?

It is not possible to change all or part of the order (size or color of a product, addition or deleting of a product) once it has been placed and received. Moreover, it is not possible to cancel the order once it has been placed. 

HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

After placing your order, you will receive an “order received” email. If you do not receive the email from us within 24 business hours, kindly follow up by calling our customer service at +(632) 8830 5000 or email us at [email protected].

CAN I CANCEL MY ORDER?

Your order cannot be canceled once it has been placed.

HOW CAN I BE SURE MY PAYMENT DETAILS ARE SECURE?

Payments made online via credit card go through an additional layer of security using 3-D secure technology. 3-D secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called verified by VISA and Mastercard securecode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D secure will initiate a redirect to the website of the issuing bank to authorize the transaction. SSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the Lacoste.com.ph checkout page to complete your order. For more information on authentication, please contact your issuing bank.

 

The security of your data is very important to us. As a Lacoste PH online shop customer, you can make your purchases with confidence. Generally, you can visit our website without leaving personal data. However in the following situations we need your details:

  • When placing an order
  • For a subscription to the newsletter
  • When registering with the Lacoste PH online shop
  1. All personal data is encrypted before leaving your PC and being transmitted over the internet. To do this, Lacoste uses the recognized secure transmission “SECURE SOCKET LAYER” (SSL), with 128 BIT encryption. The encrypted information concerning your order, your name, address, credit card or your bank details cannot be read by other people. 
  2. As we work with different frames, it is possible that you will not be able to recognise the encryption directly or that your browser will not always inform you with a message showing the link with an SSL server. However, you can see the protected transmission of your data (https mode) when, in the checkout section, you press the right-hand button of the mouse and select the function, "display the source text".
  3. To prevent unauthorized access to your account and to ensure your Personal Data remains secure, please do not share with anyone your login or password details.

WHY BUY FROM THE LACOSTE ONLINE SHOP?

The lacoste.com.ph is the official Lacoste Philippines’ E-commerce Retailer in the country. It offers the same products as those available in stores as well as products exclusively sold online.