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LE CLUB LACOSTE FAQ

Who can join the program?

 

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Who can join the program?

You should:

  1. - be at least eighteen (18) years old
  2. - be a legitimate Philippine resident,
  3. - have a valid Philippine government-issued ID, and
  4. - have an active mobile number and/or email address

Who are not qualified to join the program?

 

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Who are not qualified to join the program?
  1. - Corporate accounts and
  2. - current Stores Specialists, Inc. (SSI Group) employees.

How can I sign up for the program?

 

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How can I sign up for the program?
  1. - You must create an account at lacoste.com.ph to be a member of Le Club Lacoste.
  2. - You must have only one (1) mobile number and one (1) email address registered for the program and one Le Club membership account linked to that mobile number and email address.

What are the rules of the program?

 

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What are the rules of the program?
  1. - Php 1 = 1 point
  2. - Your points will be based on your accumulated purchases in the past 12 months.
  3. - You cannot use your points as payment for Lacoste purchases.
  4. - Your status is valid for 12 months from your latest level qualification date; each upgrade resets the validity period.
  5. - If after 12 months from the date you reach your current level, you do not purchase enough to maintain your level, your status will be downgraded to the applicable level.

What are the program rewards?

 

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What are the program rewards?
  1. - Level 1: Access to Private Sales and Exclusive Content
  2. - Level 2: Level 1 Benefits, Loyalty Reward, Exclusive
  3. - Level 3: Level 1 Benefits, Loyalty Reward, Birthday Gift, Invites to Private Events
  4. - Level 4: Level 1 Benefits, Loyalty Reward, Birthday Gift, Invites to Private Events, Access to La Loge (a very private event)
  5. - Whenever your status upgrades, you keep the benefits of the previous level, except for the loyalty rewards and birthday gifts, which are specific to certain levels.
  6. - Should you skip a level or two in one transaction, you will be eligible only for the rewards of the level you qualified for, not the rewards of the level(s) you skipped.

How can I accumulate points?

 

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How can I accumulate points?
  1. - Your offline purchases will be tagged at participating Lacoste stores upon presentation of your registered mobile number at the Cashier and will be accumulated. Please ensure that the mobile number presented is the same as the registered number in the program.
  2. - For online purchases on lacoste.com.ph, please make sure that you are logged in to your account in order to earn points from your online purchases.
  3. - Only purchases paid in cash, credit card, checks, or gift certificates shall be qualified in the accumulation.
  4. - Accumulated purchases shall be reversed for voided transactions, returned merchandise or refunded purchases, subject to the return policy of SSI.
  5. - Accumulated purchases from exchanged items will honor the final amount exchanged, subject to the exchange policy of SSI.
  6. - You must ensure that the details of your account are valid and updated for the accurate accumulation of your purchases. A valid ID will be asked when redeeming gifts so kindly ensure that it bears the same name as your Le Club Lacoste account.

How can I check my Le Club Lacoste account?

 

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How can I check my Le Club Lacoste account?
  1. - You may log in to your account at lacoste.com.ph
  2. - You may view your points and corresponding rewards and benefits under ‘My Profile.’

How can I claim my rewards and benefits?

 

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How can I claim my rewards and benefits?

Exclusive Content

  1. - You may view exclusive content on the ‘My Rewards’ page or on the ‘Enjoy My Rewards’ page.

Private Sales, Private Events, La Loge

  1. - You will be notified via email and/or SMS regarding these exclusive events.

Loyalty Reward & Birthday Gift

  1. - You will be notified via SMS upon eligibility to receive the loyalty rewards and annual birthday gift
  2. - You must present a valid ID with the actual SMS upon claiming your gift at the store.
  3. - You must sign an acknowledgement form and the Cashier will delete the SMS as proof of loyalty reward and birthday gift redemption.
  4. - If you wish to have a representative claim your gift, they must present the following: (1) actual SMS, (2) authorization letter, (3) a copy of your (member’s) valid ID, and (4) authorized representative’s valid ID.

When can I redeem my rewards and gifts?

 

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When can I redeem my rewards and gifts?
  1. - You are entitled to one loyalty reward for every attained level within 12 months and one annual birthday gift upon reaching either level 3 or 4, where birthday gifts are applicable.
  2. - Your loyalty gift can be redeemed at any time until the expiry of your latest membership level.
  3. - Your birthday gift can be redeemed after receiving the SMS notification until the expiry of your latest membership level.

For other inquiries, you may:

 

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For other inquiries, you may:
  1. - refer to the full Terms and Conditions of the program here (link),
  2. - visit a store near you and ask a member of our team, or
  3. - contact our Customer Service team at custserv@lacoste.com.ph or +632 8830 5000 or through the contact us form.