FAQ

How do I monitor the progress of my order?
If you have placed your order whilst connected to your account (by creating an account or connecting to your account), you will find you order in my account/my orders.
How do I return a product purchased in the Lacoste Online Shop?
You have the right to cancel your purchase and return any purchased products (other than customized products and underwear). This right lasts until thirty (30) days from the day on which you (or a person indicated by you) acquires physical possession of the products
Please note that it is not possible to return or exchange purchases made online in one of our stores or return or exchange products purchased in one of our stores on the online store.
We invite you to reuse the packaging your order was shipped in to proceed with the return.
Please return your articles in mint condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume's packaging still sealed. All of the packaging (plastic, boxes), accessories (glasses case), user manual and product labels have to be returned.
All returned products not complying with our return policy will be returned to you without refund. You will also have to pay for the shipping cost of returning said items back to you.
In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.
Normally parcels are returned to us within 10 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. Please allow up to 15 working days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take. We thank you for your understanding.
Can I change or cancel my order once it has been confirmed?
It is not possible to change all or part of the order (size or colour of a product, addition or deleting of a product) once it has been confirmed. As well, it is not possible to cancel the order.
How do I find the nearest store?
Find the nearest store

Ordering

 

view details Close

Why buy from the Lacoste Online Shop?
The Lacoste online shop is the official Lacoste shop on the internet. It offers the same products as those available in stores and also products specifically for sale online.
How to order the right size?
Please check the size guide available on each product page
Is there a minimum order value?
There is no minimum order value on the Lacoste Online Shop.
How do I know if my order is being processed?
After placing your order, you will receive an order confirmation email. If you do not receive an order confirmation email from us within 24 business hours, kindly please follow up by calling our customer service at (02)830500 or email us at custserv@lacoste.com.ph
Can I cancel my order?
Your order cannot be cancelled.
Can I change my order once it has been confirmed?
It is not possible to change all or part of the order (size or colour of a product, addition or deleting of a product) once it has been confirmed.
Can I place an order by e-mail, post or fax?
We only process orders placed via the Lacoste online shop.

Payment

 

view details Close

How can I pay for my order?
The following methods of payment are available at the Lacoste Online Shop:
    Size Guides:
  1. - Credit card : Visa, Mastercard
  2. - Debit card
  3. - Cash On Delivery
How can I be sure my payment details are secure?
The security of your data is very important to us. As a Lacoste online shop customer, you can make your purchases with confidence. Generally you can visit our website without leaving personal data. However in the following situations we need your details:
    :
  • - when placing an order
  • - for a subscription to the Newsletter
  • - when registering with the Lacoste Online Shop
  1. 1. All personal data is encrypted before leaving your PC and being transmitted over the Internet. To do this, Lacoste uses the recognised secure transmission " "Secure Socket Layer" (SSL), with128 Bit encryption.The encrypted information concerning your order, your name, address, credit card or your bank details cannot be read by other people.
  2. 2. As we work with different Frames, it is possible that you will not be able to recognise the encryption directly or that your browser will not always inform you with a message showing the link with an SSL server. However, you can see the protected transmission of your data (https mode) when, in the checkout section, you press the right-hand button of the mouse and select the function, "Display the source text".
  3. 3. We save all personal information solely on a computer that is not connected to the Internet. Access by other people using the network of a modem is not, therefore, possible.
  4. 4. To prevent unauthorized access to your account and to ensure your personal data remains secure, please do not share with anyone your login or password details.
  5. 5. It is possible to unsubscribe from the Newsletter at any time. By going to the Newsletter link, you can access your data for the Newsletter at any time. In this section, you can change your details or unsubscribe from the Newsletter completely.
How do I use an promo code?
Please enter your promo code in the "Promotion" area of your basket and click on "Ok". The promo code and the corresponding discount will appear in your basket. Only one promo code can be used per order. Please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.

Delivery & Returns

 

view details Close

Can my order be delivered to an address of my choice?

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.

We regret that we cannot deliver to a Post Box address.

Where do you deliver?
We deliver nationwide based on the deliverable addresses provided in our address fields in the checkout page.
How much does delivery cost?
We offer a flat rate of p200 shipping charge per order. For orders amounting to at least P5,000, free shipping is provided.
How long does delivery take?
For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us up to 10 business days to deliver your order.
How do I know if my order has been dispatched?
When your order has been dispatched you will receive a confirmation e-mail.
What happens if I am not there when it is delivered?
If you (or your authorized representative) are not present at the time of delivery, we are afraid we cannot leave your order and hence delivery will not be completed. Our courier partner will try to contact you again for another delivery attempt prior to cancelling the delivery.
How do I monitor the progress of my order?
If you have placed your order whilst connected to your account (by creating an account or connecting to your account), you will find you order in My Account/My Orders.
How do I return a product purchased in the Lacoste Online Shop?
You have the right to cancel your purchase and return any purchased products (other than customized products and underwear). This right lasts until thirty (30) days from the day on which you (or a person indicated by you) acquires physical possession of the products.
Please note that it is not possible to return or exchange purchases made online in one of our stores or return or exchange products purchased in one of our stores on the online store.
We invite you to reuse the packaging your order was shipped in to proceed with the return. Please return your articles in mint condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume's packaging still sealed. All of the packaging (plastic, boxes), accessories (glasses case), user manual and product labels have to be returned.
All returned products not complying with our return policy will be returned to you without refund. Further, we may ask you to pay for the related shipping charges of sending back these items to you.
Normally parcels are returned to us within 10 working days but on some occasions returned parcels are delayed especially at busy periods like Christmas. Please allow up to 15 working days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take. We thank you for your understanding.
Is it possible to return a product that has not been ordered from the Lacoste Online Shop?
We only accept products that have been purchased from the Lacoste online shop. Any product returned in error will be returned to the sender at sender’s expense.
Is it possible to return a product to a Lacoste boutique or a department store?
It is not possible to return products purchased from the Lacoste online shop to a Lacoste boutique or a department store. Please follow the "how do I return a product purchased in the Lacoste online shop?" instructions.
How long do I have to return a product?
You have the right to cancel your purchase and return any purchased products (other than customized products and underwear). This right lasts until thirty (30) days from the day on which you (or a person indicated by you) acquires physical possession of the products. Please note also that you are not entitled to return products customized with our polo configurator.
How much does it cost to return a product?
All returns are free of charge using our return coupon.
How will I be credited after the product is returned?
  1. - When a product is returned to us, we treat the refund directly through the payment method used for placing the order.
  2. - If you paid by credit card, the value of the products returned will be credited to your card.
  3. Delivery charges are not reimbursed unless the product was faulty.
How long will it take to be credited after returning a product?
Unworn products that are returned are normally credited within 14 days following receipt and completion of the necessary quality controls.
What should I do if I receive a damaged or faulty product?

If a product purchased from the Lacoste online shop does not meet Lacoste quality standards, you have the right to make a claim during the period of the legal guarantee.

Please contact our Customer Services :

 

Is it possible to exchange a product?
It is not possible to exchange a product.
Where will be order be dispatched from?
The Lacoste online shop warehouse is based Metro Manila.

Why should I create an account?

The benefits of creating an account with the Lacoste Online Shop are as follows:

  1. - Save your personal information for quick and easy ordering
  2. - Create a wish list of your favourite products which you can share with friends and family
  3. - Receive special offers from the Lacoste Online Shop
  4. - Receive invitations to exclusive events
  5. - Retain your order history
  6. - Save all your delivery information
What use will be made of my personal details?

Respect for your privacy is of the utmost importance. As a Lacoste Online Shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations:

  1. - Placing an order
  2. - Subscribing to the newsletter
  3. - Creating an account

The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.

What should I do if I do not wish to receive the newsletter?

You will only receive our newsletter if you subscribe to it via the Lacoste Online Shop website.

If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter. This does not affect your account.


Use of the Lacoste Website

 

view details Close